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I just used Carbonite to recover most of my files after a hard drive crash. (I'm one of the reasons Carol started this thread!) My big complaint (and it's partially my own fault) is that Carbonite was not backing up my entire hard drive. I've changed my settings, so now everything should be backed up. I'm planning to check on it in a week just to be sure.
Carbonite's techincal support was OK--long time on hold no matter when I called. 3 of the 4 reps with whom I spoke with were very nice and helpful. One was absolutely horrible--nasty, nasty attitude.
But now that I had such a bad scare, I'm planning to use Carbonite, an external hard drive and DVDs that I will send to a friend. I'm beyond paranoid these days!!
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